Terms of Service

Effective 30 August 2026

These terms govern your use of the PDPLUS website, customer account, product availability service, ordering tools, and delivery features.

Marketplace service

PDPLUS helps customers discover products, check availability with participating sellers, and arrange fulfilment and delivery. A listing does not guarantee that an item is still available. Final availability, delivery timing, price, and order acceptance may be confirmed before payment or fulfilment.

Your account

You must provide accurate information and keep your account secure. You are responsible for activity performed through your account. Tell PDPLUS Support promptly if you believe your account has been used without permission.

Orders, changes and cancellations

Orders may be changed, delayed, rejected, or cancelled when stock cannot be confirmed, information is incorrect, payment fails, a seller cannot fulfil the request, delivery is unsafe or impractical, or fraud is suspected. Any applicable refund or replacement will be handled according to the order circumstances and the payment method used.

Product information

We work to keep product names, images, descriptions, prices, and availability accurate. Seller information and market conditions can change, so errors may occasionally occur. Contact support if a delivered product materially differs from the confirmed order.

Acceptable use

Do not misuse PDPLUS, interfere with its operation, attempt unauthorised access, submit false orders, abuse riders or sellers, or use the service for fraudulent or unlawful activity.

Service availability

Features may be updated, suspended, or unavailable at times. Delivery estimates are targets, not guarantees, and may change because of traffic, weather, stock confirmation, rider availability, location, or other operational conditions.

Privacy and contact

Our Privacy Policy explains how information is handled. Questions about these terms can be sent through Contact / Support.